These Terms of Service ("Terms") govern access to and use of EntAIFab, the Enterprise AI Fabric platform ("Service"), made available by Eyeraise ("Eyeraise", "we", "us", or "our"). By accessing or using the Service, or by clicking to accept these Terms, you ("Customer" or "you") agree to be bound by them. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, in which case "you" refers to that organization.
If you do not agree to these Terms, do not access or use the Service. Where the Service is provided under a separate signed order form, master services agreement, or enterprise agreement between Customer and Eyeraise, the terms of that agreement will govern to the extent of any conflict with these Terms.
1. Acceptance of Terms
Use of the Service constitutes acceptance of these Terms and any policies referenced in them, including our Privacy Statement. We may update these Terms from time to time as described in Section 14. Continued use of the Service after an update takes effect constitutes acceptance of the revised Terms.
2. Description of Service
EntAIFab is an enterprise AI orchestration and governance platform that provides a gateway for routing requests to one or more third-party artificial intelligence model providers, together with related capabilities such as data masking, policy enforcement, audit logging, cost analytics, and agent orchestration. The Service is provided on an "as available" basis and functionality may vary based on Customer's subscription tier, configuration, and the availability of underlying third-party AI providers.
We may add, modify, or discontinue features of the Service at any time. We will use commercially reasonable efforts to provide advance notice of any change that materially reduces core functionality relied upon by Customer.
3. Eligibility & Accounts
You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business and organizational use and is not directed to consumers.
- You are responsible for maintaining the confidentiality of account credentials, API keys, and access tokens issued to you.
- You are responsible for all activity that occurs under your account, whether or not authorized by you, except to the extent caused by our breach of these Terms.
- You must notify us promptly at hello@eyeraise.com of any suspected unauthorized use or security incident involving your account.
- You are responsible for provisioning and de-provisioning user access within your organization, including via any supported single sign-on integration.
4. Acceptable Use
You agree not to, and not to permit any user under your account to:
- Use the Service to generate, store, or transmit content that is unlawful, infringing, defamatory, or that violates the rights of any third party;
- Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent such restriction is prohibited by applicable law;
- Circumvent or attempt to circumvent rate limits, access controls, data masking, or usage policies configured within the Service;
- Use the Service to build a competing product, or to benchmark the Service for publication without our prior written consent;
- Introduce malware, conduct security testing, or attempt to gain unauthorized access to the Service, other customers' data, or underlying infrastructure without prior written authorization;
- Submit data to the Service that you do not have the right to process, or in violation of applicable data protection law; or
- Use the Service in violation of any applicable export control or sanctions law.
We reserve the right to suspend access to the Service, in whole or in part, if we reasonably believe a violation of this Section poses a risk to the Service, other customers, or third parties, and will notify you of such suspension where practicable.
5. Customer Data & Third-Party AI Providers
"Customer Data" means data, prompts, files, and other content that Customer or its users submit to or process through the Service. As between the parties, Customer retains all right, title, and interest in Customer Data. Customer grants Eyeraise a limited license to process Customer Data solely to provide, secure, support, and improve the Service.
EntAIFab routes certain requests to third-party AI model providers selected or configured by Customer (for example, OpenAI, Azure OpenAI, Google Gemini, Anthropic Claude, or self-hosted models). Customer is responsible for reviewing and complying with the terms of any third-party provider it enables. Eyeraise is not responsible for the acts, omissions, availability, or output of third-party AI providers, including inaccurate, biased, or incomplete model output ("Hallucinated Output"), except to the extent caused by Eyeraise's own breach of these Terms.
Where configured, EntAIFab applies automated masking or redaction of certain sensitive data categories before requests are transmitted to external providers. Masking is a risk-reduction control, not a guarantee, and Customer remains responsible for configuring policies appropriate to the sensitivity of its data and for not submitting data classes prohibited under its own compliance obligations.
6. Intellectual Property
Eyeraise and its licensors retain all right, title, and interest in and to the Service, including all software, algorithms, documentation, and trademarks (including the EntAIFab name and logo), excluding Customer Data. No rights are granted to Customer other than the limited right to access and use the Service as expressly permitted under these Terms. Feedback voluntarily provided by Customer about the Service may be used by Eyeraise without restriction or obligation.
7. Fees & Subscriptions
Fees, billing frequency, and payment terms are set out in the applicable order form or subscription agreement. Unless otherwise stated, fees are non-refundable, exclusive of applicable taxes, and due in the currency specified on the invoice. Late payments may bear interest at the lesser of 1.5% per month or the maximum rate permitted by law, and we may suspend access for accounts more than 30 days past due after written notice.
8. Confidentiality
Each party may receive confidential information of the other in connection with the Service. The receiving party will use the disclosing party's confidential information only to perform its obligations under these Terms, protect it using at least the same degree of care it uses for its own confidential information (and no less than reasonable care), and not disclose it to third parties except to personnel, contractors, or subprocessors bound by confidentiality obligations at least as protective as those in this Section, or as required by law after providing notice where legally permitted.
9. Disclaimers
EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR AN APPLICABLE ORDER FORM, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE, OR ANY OUTPUT FROM THIRD-PARTY AI MODELS ACCESSED THROUGH IT, WILL BE ACCURATE, UNINTERRUPTED, ERROR-FREE, OR SECURE. CUSTOMER IS RESPONSIBLE FOR EVALUATING THE SUITABILITY OF ANY AI-GENERATED OUTPUT FOR ITS INTENDED USE, INCLUDING WHERE OUTPUT INFORMS DECISIONS AFFECTING INDIVIDUALS.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO EYERAISE FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE LIMITATIONS IN THIS SECTION WILL NOT APPLY TO: (A) A PARTY'S INDEMNIFICATION OBLIGATIONS; (B) A PARTY'S BREACH OF ITS CONFIDENTIALITY OBLIGATIONS; OR (C) LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
11. Indemnification
Customer will defend, indemnify, and hold Eyeraise harmless from third-party claims, damages, and reasonable expenses (including attorneys' fees) arising from Customer Data, Customer's breach of Section 4 (Acceptable Use), or Customer's violation of applicable law. Eyeraise will defend, indemnify, and hold Customer harmless from third-party claims alleging that the Service, as provided by Eyeraise and used in accordance with these Terms, infringes a third party's intellectual property rights, subject to prompt notice and reasonable cooperation from Customer.
12. Term & Termination
These Terms remain in effect for as long as Customer has an active subscription or otherwise accesses the Service. Either party may terminate for the other party's uncured material breach upon 30 days' written notice. We may suspend or terminate access immediately if continued access would expose us or a third party to material security, legal, or financial risk. Upon termination, Customer's right to access the Service ends, and Eyeraise will make Customer Data available for export for a reasonable period (not less than 30 days, unless a shorter period is required by law) before deletion, except where retention is required by law or for legitimate backup purposes consistent with our Privacy Statement.
13. Governing Law & Disputes
These Terms are governed by the laws of the jurisdiction specified in Customer's order form or, if none is specified, the laws applicable at Eyeraise's principal place of business, without regard to conflict-of-law principles. The parties will first attempt to resolve any dispute through good-faith negotiation between designated representatives before initiating formal proceedings.
14. Changes to These Terms
We may modify these Terms from time to time to reflect changes in the Service, legal requirements, or our business practices. We will post the updated Terms at this URL and update the effective date above. For material changes, we will provide reasonable advance notice (such as by email to account administrators) before the changes take effect. Continued use of the Service after the effective date of an update constitutes acceptance of the revised Terms.
15. Contact Us
Questions about these Terms can be directed to Eyeraise at hello@eyeraise.com.